Our Programmes
Always in service to your organisation, we’ve designed our programmes to solve real business pain points. We focus on relieving the pain point and then 10x’ing the resultant flow.
We want to lead your people leaders through transformational experiences so that business with you will be a transformational experience.
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Inspired leaders inspire.
Delighted employees delight customers.
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Allow TouchPoint to facilitate that transformational shift for you.
Who?
This programme is perfect for your new leaders stepping up from team member to team leader. It works particularly well for leading teams in Call Centres or leading customer facing teams or sales teams.
What?
6 sessions that cover:
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The fundamentals of leadership - we cover all the basics from 1:1s, operational rhythms, reporting on team’s progress and hiring for success
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What to expect and what is expected
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Cultivating trust and credibility
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Why?
For new leaders:
These are often our late millennials and Gen Z’ers who hold a different world view that is desperately needed in business, but sometimes challenging to relate to. TouchPoint bridges that gap and makes leadership make sense.
For business:
As organisations become more lean and OKR’s become more substantial, time is a precious commodity. Most managers quite simply do not have enough of it to take on the role of training the basics.
Who?
For leaders stepping into management or who have been in management for a while and may be feeling stuck in the tension of being a leader and a follower.
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What?
6 sessions that explore leading complexity in service of people and business goals. They cover:
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Juggling roles, outcomes and care
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Leveraging diversity
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The fundamentals of performance
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Vulnerability and trust
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Managing meetings
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Why?
To unstick middle management by offering a mindset shift instead of another set of tools.
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Who?
Designed for Directors and their Associates who are mindful of the mindset shift needed to navigate transition.
What?
We design the programme timeline to slot in with your ELT’s time constraints.
Content includes:
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Identifying the context and characteristics of transition and transformation: what they require, what they offer and what they reveal
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Creating high performing teams that thrive in change
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Leading vulnerability and cultivating trust
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An experiential enquiry into the phases of transformation and the human emotions that rise up in the face of the undefined.
Why?
With Digital Transformation, AI and the growing needs of an ever-expanding generational employee-base, opportunities are endless, needs and expectations are increasing, and impact (positive or negative) is at scale.
We need our ELT teams to be as wise, curious and skilled as possible.
If your painpoint is leading people through infinite change, TouchPoint has a solution that delivers insight and action.
